Customer Success
Drive Adoption in Partnership with Scanmarket's Customer Success Managers for Fast Results
Ensure Digital Transformation of Your Strategic Sourcing
S2C software implementation doesn't guarantee results. Using it does.
Your Success is Our Success
Most organizations focus on finding the best technology but overlook internal needs, project execution, and user adoption. According to Gartner, poor governance has been found to reduce technology ROI by 41% on average.
Scanmarket customers see on average 300% increase in throughput and savings from their source-to-contract programs when switching to Scanmarket. We pride ourselves on taking ownership of customer results and embrace stakeholders to ensure user adoption. With Scanmarket, you have a true partner providing continuous guidance and support throughout your digital transformation.
Our Approach Is Built On Best Practice
Our Customer Success Program is built on a foundation of best practices that have been tested and honed for more than 20 years. Our comprehensive partnership approach is structured to guide and drive your organization's digital transformation.
Under the Customer Success framework, key stakeholders have defined roles and responsibilities with full support from Scanmarket's Customer Success Team to get where they need to go. Management and executive sponsors receive ongoing reports on key metrics and periodic health checks to monitor progress and identify areas for improvement.
Why 38% of Digitalization Projects Fail
Successful adoption is not a given and Scanmarket's Success Plan includes elements to tackle all those common pitfalls.
Pay Attention to Your Implementation
The buying organization often spends a lot of time and energy selecting the right software solution without much consideration for implementation, configuration, data migration, training, and rollout of the solution. However, post-implementation is where the real work begins. Depending on the source-to-contract solution and the maturity of the organization, post-implementation typically requires.
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Change management when adapting from manual to digital processes or from legacy to new systems
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Driving widespread user adoption
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Breaking down resistance and building buy-in across the organization
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Monitoring and driving performance
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Calculating and reporting on benefits and ROI
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Continuous evaluation and improvement
Accelerate your digital transformation with Scanmarket.
Learn more about why and how to make the transition
Keys to Successful Adoption
Our recipe for success includes the right team, focused on the same objectives & KPIs, and a plan that outlines monthly and quarterly milestones to ensure targets are achieved.
The Driving Team
Assemble a team from your organization and Scanmarket to drive digital transformation.
Business Objectives
Define procurement challenges and objectives to ensure the right priorities are in focus.
S2C KPIs
Define source-to-contract key performance indicators that feed into your wider business objectives to ensure success.
Check-ins
Regular status meetings monitor and drive performance to ensure gaps are identified and adjustments are implemented if needed.
Success that looks right for you
We’re committed to making your journey simpler. That’s why we developed Success4U for Source-to-Contract—a flexible, results-driven approach to customer success.
Through Success4U, our Customer Success team work closely with you to drive user adoption, throughput and ROI.
We leverage data-driven insights to guide your strategy, helping you identify and achieve the business outcomes that best fit your organization.
Customer Success Packages
Essentials, Advanced, or Professional?
We have 3 levels of Customer Success packages, designed to scale your support dependent on your current maturity level. Our Essentials package is an all-digital, self-guided approach, that puts you in the driving seat. Our Advanced and Professional packages give you an enhanced, fully supported journey with Scanmarket.. With these packages your dedicated Customer Success Manager ensures quicker value realization and outcome-driven solutions aligned to your strategy, as well as helping to drive adoption and user engagement with premium education and customer support.
